Hi, and thank you for asking your question.
Are you using Windows XP, Vista, 7, 8 or 10?
May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with installing Windows Live Mail?
Please reply back to me below. Thank you.
OK, let's get started with the remote session now. Please open up the following link:
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
If you face any issues while downloading/running the remote file as directed, just reply back to me below please. Thank you.
It looks like you are having some issues with this remote tool, so let's try a different remote tool this time. Please open up the following link:
Click 'Download TeamViewer'. A 'TeamViewer' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file, then install and run TeamViewer accordingly. Reply back to me with the ID and the password ***** (while keeping the TeamViewer window open.)