I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
On the bottom of the list of labels, you will see a More with a down arrow option. Click that and then choose All Mail. That will bring up all of your mail. You can also go to the following page to view them: https://mail.google.com/mail/u/0/#all