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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35799
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Apparently I uses wrong password-4 digits and I need to

Customer Question

apparently I uses wrong password-4 digits and I need to change it to correct one-don't know current password
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please try the following in order to fix your iPad:

STEP I:

- If you do not have the iTunes program installed on your computer or your iTunes program is not updated, then please download and install the iTunes program on your computer at the website below:

http://www.apple.com/itunes/download/

STEP II:

  1. Open the iTunes program on your computer.
  2. Press & hold the Power button on the iPad until it lets you slide to turn off, then slide to turn off.
  3. Connect the iPad to your computer with the iPad's USB cable.
  4. On the iPad, press and hold the Home button and the Power button at the same time.
  5. After 10 or 11 seconds, release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPad in recovery mode.
  6. Click OK or Restore / factory reset.

- If needed, it's easier to watch the video instructions at the website below:

http://www.youtube.com/watch?v=x6FSHAp6fvk

Please reply at the box below to continue troubleshooting. Thank you.