Hi,I am Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed.
Please reply back to me by clicking "Reply to Expert" and type your queries/result at the box given below.
Is it your computer user account or email account?
If it is your computer user account, please tell me if you have any other user account on the computer? Please try to login into another user account.
Also, check if it shows you option of logging into your Microsoft account there?