Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
First I need you to clarify, when you say your hotmail goes through outlook. Do you mean you access it through outlook.com?
Or do you use the actual Outlook 2010 or 2013 program to access your hotmail?
Also, I need to know what type of computer you're using.Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.If it's a Mac, please check the OSX version as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
I hope that you were able to get the issue resolved. Since you never responded to me, I was unable to assist you.
This link may be of interest to you. http://ww2.justanswer.com/help/how-can-i-request-refund