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Ask IT Miro Your Own Question

IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 2976
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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Unable to login to ITunes. Cannot reset because the date of

Customer Question

Unable to login to ITunes. Cannot reset because the date of birth does not match the security question. I would rather not uninstall because I am afraid I will lose my pre entered music. Email is***@******.***.
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.

If the current password ***** ***** working, you can reset it. There are two ways of requesting a password *****:
1. Send a confirmation e-mail to the e-mail address on file for you. You then need to open that e-mail and click on the confirmation link there
2. Confirm your date of birth and answer security question(s) stored in your Apple ID profile
Since the second option doesn't work, have you tried with the first one?
Expert:  IT Miro replied 1 year ago.
Hello again!
Do you still require assistance with this issue?
Let me know,
IT Miro
Expert:  IT Miro replied 1 year ago.

Hello!

Were you able to read my messages sent to you?