Hello, and thank you for using this service.
I can remote to your computer to solve this problem for you. Please let me know if you would like me to do that.
It is like a screen sharing. You watch and interact while we work together to solve your problem.
If you aren't comfortable we me connecting to your computer, then let's try to solve it via Q&A.
Please tell me the following:
1) Were you previously able to save these emails?
2) Are you using the AOL software to access your email, or a web browser such as internet explorer or firefox or chrome?
Have you tried using a different browser to solve this problem? If not, and even if you intend for some reason to use Internet Explorer long term ... for purposes of testing I would like you to login to your email using firefox or chrome. Let me know if you already have these installed, and if not, I can send you a link to download. Thanks!
OK, if you were able to save the emails with a different browser, then there is either a problem with your Internet Explorer, or it may be out of date.
Regarding the particular file, you will need to tell me more specifically what you are speaking of. Keep in mind that with any web-based email system, you will be limited to the functionality of that system (in this case AOL) at that time. They do vary a bit on things like folder structures and saving email. Put simply, you have to work within the boundaries of the system.
Please remember to rate my time and help to you today. I continue to follow up on this issue before and after rating , if necessary, until you are satisfied. Thanks!