Hi,I am Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I'm ready to help you with this step by step.
Could you please answer the following:
What is your email service provider? gmail/yahoo/hotmail or other.
What program do you use to check your emails? Internet explorer, mozilla firefox, safari, outlook, outlook express, Windows Mail, Windows Live Mail or Thunderbird or other.