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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35232
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Someone at best buys told me I was suppose to to microsoft

Customer Question

someone at best buys told me I was suppose to to microsoft account, to get a code, but
he said he was going to e-mail and you would give me a code so I could set up another
password ***** I never got a message, I have no idea what to do now
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

I'm sorry about the issue. On a working computer (or tablet or smartphone), can you please reset your Microsoft account email address (the email address that is showing on the problematic laptop) password ***** the website below, then you can use it on the laptop:

https://account.live.com/ResetPassword.aspx

If that does not work, please try the following on the problematic laptop:

  1. At the password ***** login screen, press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon, then click on the option Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, click on the Troubleshoot option.
  5. Then select the option Reset your PC (or Reset this PC), and continue.
    (When prompted, select the option ""Just remove files" (or Remove everything), and continue.)


Please reply at the box below to continue troubleshooting. Thank you.