How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris L. Your Own Question
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 4864
Experience:  Certified Email Expert with over 10 years experience.
51029781
Type Your Email Question Here...
Chris L. is online now
A new question is answered every 9 seconds

I have lost my Microsoft account password and can not reset

Customer Question

I have lost my Microsoft account password ***** can not reset it...
Submitted: 1 year ago.
Category: Email
Expert:  Chris L. replied 1 year ago.

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

You should not need your old password ***** reset so you may be at the incorrect page. Please try the following.

To reset your password:

  1. Click this link: Reset your password.

  2. Choose the reason you need your password ***** then click Next.

  3. Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.

  4. Enter the characters you see on the screen , then click Next.

  5. If you've added security info to your account, they will send a one-time code to the alternate phone number or email address you gave. After you enter that code on the next screen, you'll be able to make a new password

If you need further help or get stuck at any specific point reply to me for more help.

Thanks,

Chris

Related Email Questions