Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.
You should not need your old password ***** reset so you may be at the incorrect page. Please try the following.
To reset your password:
Click this link: Reset your password.
Choose the reason you need your password ***** then click Next.
Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
Enter the characters you see on the screen , then click Next.
If you've added security info to your account, they will send a one-time code to the alternate phone number or email address you gave. After you enter that code on the next screen, you'll be able to make a new password
If you need further help or get stuck at any specific point reply to me for more help.