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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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Since I loaded win 10 my email from aol is not working. How

Customer Question

Since I loaded win 10 my email from aol is not working. How can I change that.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
What exactly happens when you try to open AOL?
And is this via your web browser or via the AOL desktop?
Customer: replied 1 year ago.
It said that aol not set up right. It trying to set up,with know answe
Expert:  Richard replied 1 year ago.
Sorry I dont understand completly your response, it looks like you did not complete the statement.
I need to know please
What exactly happens when you try to open AOL?
And is this via your web browser or via the AOL desktop?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 1 year ago.
I would not like remote at this time, as I ask on limited budget at this time
Expert:  Richard replied 1 year ago.
Thats no problem
But I need you please to answer the question I keep asking.
I will repeat it below
What exactly happens when you try to open AOL?
And is this via your web browser or via the AOL desktop?
Customer: replied 1 year ago.
I know which whether desktop or browder. It said the aol acct isan older version or the acct info is some what out of date not but
Not current situa
Expert:  Richard replied 1 year ago.
I don't understand this message sorry.
I will connect to your computer at no extra charge.
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you

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