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James K.
James K., Consultant
Category: Email
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Experience:  Technical Director of IT Company
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Completed upgrade to windows 10 and now Outlook will not

Customer Question

completed upgrade to windows 10 and now Outlook will not start -- when I hit the debug button I get the following message ------ an unhandled win32 exception occurred in outlook.exe [7596]
all other office apps come up fine
help
Submitted: 1 year ago.
Category: Email
Expert:  Jason Jones replied 1 year ago.
Hello,
I will be the person helping you today.
The problem may be one of several. The upgrade to Windows 10 may have created a corruption in the Outlook application.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Jason

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