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John T. F.
John T. F., Mac Druid
Category: Email
Satisfied Customers: 2951
Experience:  Setting up and servicing Email accounts since 1994!
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My ipad has been jacked

Customer Question

my ipad has been hijacked
Submitted: 1 year ago.
Category: Email
Expert:  John T. F. replied 1 year ago.
Hello! My name is***** will work diligently to provide accurate advice and information.
Can you provide more details on your issue please?
Thanks,
John
Customer: replied 1 year ago.
my husband went on a website and now our ipad Safari has a message saying to pay to have it unlocked
Customer: replied 1 year ago.
how do we remove
Customer: replied 1 year ago.
are you there
Expert:  John T. F. replied 1 year ago.

Ok,

Disconnect the device from it's cord, if plugged in.

Press and hold your Sleep/Wake button (on the top) and Home button (on the front) together for around 10 seconds.

When the Apple logo appears, release both buttons.

Next, tap Settings

tap Safari

tap "Clear History and Website Data"

The issue should hopefully be resolved.

John

Customer: replied 1 year ago.
thanks - will try that when I get home. Any other solution, in case it doesn't work?
Customer: replied 1 year ago.
I did try that once before and safari still showed the 'ransom' message when I opened
Expert:  John T. F. replied 1 year ago.

Both of those options when performed together should work but if not, you can try the following;

This will not remove any personal data but will reset iOS options back to current system defaults. You may have to re-enter passwords for Wi-Fi and other services.

On the device;

tap Settings

tap General

tap Reset

tap Reset All Settings

The device should eventually restart.

John

Customer: replied 1 year ago.
thank you
Expert:  John T. F. replied 1 year ago.

You are very welcome!

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John