Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your email issues. Dex Media is a web hosting an email hosting provider and I am very sorry if you are having trouble with their email service.
Are you using Internet Explorer web browser to access your email account with them? Or are you using an email program like MS Outlook?
Also, are you using a computer with Windows XP, Vista, 7, 8 or 10 or a Mac?Please let me know so that I can help you further.