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Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 14371
Experience:  10+ years of work experience.
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I can't sign into google or get my gmail. I have had the

Customer Question

I can't sign into google or get my gmail. I have had the accounts for several years and never was asked for a password. but now I am asked. I don't now what pw IS because for YEARS I have never been asked for it. I tried (MANY TIMES) the google recommendations to recover pw but have spent hours and hours with NO results.
Submitted: 1 year ago.
Category: Email
Expert:  Cory replied 1 year ago.

Welcome, I am Cory.

Have you completed the verify my identity form?

Customer: replied 1 year ago.
Hi Cory, I don't know what the my identity form is.
Expert:  Cory replied 1 year ago.

You did not fill out a form with your last emails, subjects, ect?

Customer: replied 1 year ago.
ok --- hope you can fix the google and gmail password *****
Expert:  Cory replied 1 year ago.

Did you fill out a form with your last emails, subjects, ect?

Customer: replied 1 year ago.
waiting waiting waiting
Expert:  Cory replied 1 year ago.

Please go to https://www.google.com/accounts/recovery/skt to complete the form to verify your identity.

Customer: replied 1 year ago.
it is 3:54 pm California time now. I have already WAITED 20
MIN.
Expert:  Cory replied 1 year ago.

Please go to https://www.google.com/accounts/recovery/skt to complete the form to verify your identity.

Customer: replied 1 year ago.
The robot keeps saying in a few minutes. But so far you have not phoned me.
Expert:  Jason Jones replied 1 year ago.
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Jason