How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I'm setting up a gmail account but am unable to import mail

Customer Question

I'm setting up a gmail account but am unable to import mail from my Verizon account. When I tried to log in as instructed, the system didn't recognize my ID/password ***** I tried several times, and now I seem to be locked out of the option to Import Contacts and Mail
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your email issues. So you have your Gmail working fine, and you want to import your Verizon emails to your Gmail?

Please let me know so that I can help you further.

Best regards,
Jess

Customer: replied 1 year ago.
that is correct.
Expert:  Jess M. replied 1 year ago.

And are you using Safari to do this?

Also, can you still access that verizon email in your Safari as well?

Customer: replied 1 year ago.
I am not able to talk now. Would like to try to later this afternoon.
Expert:  Jess M. replied 1 year ago.

Oh ok. I understand. Please take your time and let me know when you are back and available so that I can assist you further.

Best regards,

Jess

Customer: replied 1 year ago.
I was able to solve my problem so I won't be needing your help. I assume I'll be charged for the online communication, but nothing more. If I am subscribed, how to I cancel my subscription?
Expert:  Jess M. replied 1 year ago.

Hi,

Thank you for writing back and I am glad that you were able to solve the problem yourself. No, you have not subscribed to our service so this is just a one-time transaction. However, we guarantee our service so you can surely ask for a refund of your deposit. Or you can just keep that deposit here and use it for questions you post in the future.

Here is the information on refunding:
http://ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service.

Best regards,

Jess

Related Email Questions