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IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3139
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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Just loaded Gmail on Thursday and havent received email

Customer Question

Just loaded Gmail on Thursday and havent received email since. Im ready for a professional
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.

Please tell me if you are able to access your GMail account (do you know the password)?
Customer: replied 1 year ago.
I can get into the acount.
Customer: replied 1 year ago.
I'm already signed on.
Expert:  IT Miro replied 1 year ago.

Good.

Have you added your GMail account in one of the e-mail clients, such as Microsoft Outlook?

Customer: replied 1 year ago.
Unfortunately, I dont undstand what it is you are asking so I'm going with no.
Customer: replied 1 year ago.
my email is through go daddy.
I opened the gmail at the request of a business counsel. in order to better use the apps.
Expert:  IT Miro replied 1 year ago.

I see you wrote that you hadn't received e-mail since Thursday, so I would like to know how you access your GMail account - is it via e-mail program on your computer, or you use a web browser and go to www.gmail.com to access the account?

Customer: replied 1 year ago.
Im accessing through the web browser.
Expert:  IT Miro replied 1 year ago.

OK.

Does your Gail address end with @gmail.com or with your company's name (custom domain)?

Expert:  IT Miro replied 1 year ago.

Please type your reply here.

Thanks!

Customer: replied 1 year ago.
ok.
I have multiple emails for my business.***@******.******@******.***
are the main ones.
the gmail one is :***@******.***
I have always had my multiple emails forwarded to***@******.***
does this help?
Expert:  IT Miro replied 1 year ago.

Yes, thank you!

To confirm, you set forwarding on your***@******.*** account to receive all e-mails to***@******.***?

Customer: replied 1 year ago.
That was the plan. And what I'm hoping for.
Expert:  IT Miro replied 1 year ago.

OK.

Please click on this link:

https://mail.google.com/mail/?tab=wm#settings/fwdandpop

It will take you to the Forwarding tab of your GMail account. Please tell me if the forwarding is currently enabled.

Customer: replied 1 year ago.
Im there.
I have been to the page ...just not sure what im looking at
Customer: replied 1 year ago.
I am trying to forward the email but they are sending to a confirmation to a email that isnt receiving emails.
Expert:  IT Miro replied 1 year ago.

OK.

Did you type***@******.*** as the forwarding e-mail address?

Customer: replied 1 year ago.
but they want to confirm and I dont know how to get the confirmation
Expert:  IT Miro replied 1 year ago.

The confirmation link or code will be sent to the address you want to forward the e-mails to, which is in your case,***@******.***

So, check***@******.*** for any e-mails coming from Google.

Customer: replied 1 year ago.
That seems to be the issue... I cant check that account. Its not receiving emails. I was told by godaddy that the mx files are doubled up and out of order. If that helps
Expert:  IT Miro replied 1 year ago.

In that case, this is not the GMail issue, but GoDaddy issue.

Expert:  IT Miro replied 1 year ago.

I thought forwarding itself didn't work.

Customer: replied 1 year ago.
godaddy said they couldnt help
Customer: replied 1 year ago.
Any other input you have would be appreciated
Expert:  IT Miro replied 1 year ago.

I thought this was a GMail issue since the question title said "Just loaded Gmail on Thursday and havent received email since".

Expert:  IT Miro replied 1 year ago.

Have you made any changes to***@******.*** recently?

Customer: replied 1 year ago.
That is when it stopped. for my other accounts. I called godaddy first. they said what I mentioned about the mx files and why I assume it it is still a gmail issue.
Expert:  IT Miro replied 1 year ago.

Please describe how you access***@******.***

Customer: replied 1 year ago.
typically I access it through my iphone and mac laptop.
Expert:  IT Miro replied 1 year ago.

What is the web address (link) you use when you are on your Mac?

Customer: replied 1 year ago.
Once again Im not understanding the question. I access it through mac mail. I can also access it through the godaddy mail but am locked out of it do to the mx files. Can you explain the mx files that they are talking about and how I can change them?
Customer: replied 1 year ago.
O.K.
I have already followed these and did as requested. so I guess I have to wait and see.
I appreciate your assistance.
Have a good evening.
Expert:  IT Miro replied 1 year ago.

Sure, no problem.

Have a good evening as well.

Regards,

IT Miro