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Hello & Welcome to JustAnswer. May i connect with you remotely to check the issue directly?
Please click the link below and run the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=650498
In order to assist you with the issue; i need to connect remotely to check the issue. Unfortunately, i cannot assist over the phone.
I will opt out and open the question to other experts.