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Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 12959
Experience:  Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
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I have Windows XP and receive emails but when I attempt to

Customer Question

I have Windows XP and receive emails but when I attempt to send an email the email is not received.
Submitted: 1 year ago.
Category: Email
Expert:  Dustin replied 1 year ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

When you try to send an email, what email program are you using?

Outlook express, outlook 2003, Outlook 2007, thunderbird?

And also, how long ago did this issue begin?

Customer: replied 1 year ago.
Outlook express.
Three weeks ago
Expert:  Dustin replied 1 year ago.

Thank you.

Another question. How many email accounts do you have added to outlook express. Just one, or several?

Customer: replied 1 year ago.
Just one
Expert:  Dustin replied 1 year ago.

Thank you, ***** ***** last question before I suggest any repairs.

Dont tell me your full email address, but I need to know who your email is through. Such as Gmail.com, aol.com, yahoo.com, etc .

Customer: replied 1 year ago.
Cox
Expert:  Dustin replied 1 year ago.

Understood.

Lets try this as a first step. Check the outbox, ( not the sent items )

if there are any messages in there. Delete them. All of them. If any messages in the outbox wont delete, let me know

Once deleted, close outlook express. Then restart the computer.

Then open outlook express and attempt to send a message. Do you get an error message? Does it get stuck in your outbox?

Or is it working now?

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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