Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.
Please try resetting your password ***** going to the following page and following the instructions on the screen. Click this link to start https://account.live.com/resetpassword.aspx
If you get stuck at any point and are unable to continue with the reset simply reply back and let me know at which point you got stuck. Please do me a favor and take a moment to rate my service by clicking the stars above, 3 or more is very appreciated, we can still chat after rating if you need more help.