Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your Hotmail issues. It appears that the account was hacked or compromised. Now, is the alternate email (linked email) that you mentioned also inaccessible? IS that alternate email also a Hotmail account?
Please let me know so that I can help you further.
Ok, so this is a double hotmail issue then. By the way, what happened when you tried to reset the first Hotmail?
Did you get a response from Hotmail that you provided insufficient information to recover the account?
I am very sorry about your issue. Have you tried to recover the second Hotmail through reset? Is it also giving you the same recovery problem?
Thank you for that information and I am very sorry about the persisting issues. This is indeed very frustrating especially knowing that someone could have accessed your account and use it without your permission.
You failed in the recovery process because the information you could have provided are incorrect or insufficient. The hacker could have changed your information there so the info you entered in the form no longer matched to the info on your account.
However, in the recovery form, the info are checked by the Hotmail system with no human intervention. Any non-matching information can cause your request to be denied.
Can you confirm if you filled out ALL the required info especially the data in your account like the subjects of the emails last sent, the email addresses you last sent messages to, and others?
No, personal information weighs higher than the 3 you mentioned since Hotmail will first verify if it is really you who owns the account.
Your next and only option here is to contact a real person who can check your hotmail account personally for you, as opposed to the automated system checking of your submitted form.
Have you tried contacting the Hotmail moderator?
Thank you for that confirmation and I am very sorry about your issues. In order to contact a Hotmail moderator, you need to be signed in to a Hotmail account first. So the very first thing you can do now is CREATE a new Hotmail account and sign in. Then tell me if you are signed in already.