Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma'am are you using web browser like Internet explorer to open your Hotmail or are you using email client like Microsoft office,windows live mail to open your Hotmail?
Note: - Please keep this conversation/Chat page opened to view my replies quickly. You will also get an email notification in your email each time I reply. To reply back to me use the reply box below.
Thank you for replying back to me.Please open this link in internet explorer https://blu182.mail.live.com
see if that open your Hotmail if so drag the Microsoft corporation (US) address on the top of internet explorer address bar and drop that in the task bar and that will create shortcut to your Hotmail.Please try it and let me know how it goes.
Sir/Ma'am were you able to do my above instruction successfully?Please let me know.
Sir/Ma'am checking whether you were able to follow my instructions and create a shortcut in the task bar?
Please let me know the status.