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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I refreshed my pc running windows 8.1. It said all my files

Customer Question

I refreshed my pc running windows 8.1. It said all my files would be kept. I did have to reload programs, including aol.
I cannot recover my emails that were "saved on my pc"
How can I recover?
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. Do you see any folder called PFC on your desktop?

Customer: replied 1 year ago.
i see it and it's empty
Expert:  Kamil Anwar replied 1 year ago.

Is it called AOL PFC Folder?

Customer: replied 1 year ago.
Expert:  Kamil Anwar replied 1 year ago.
May i connect with you remotely to check this?
Customer: replied 1 year ago.
I am having to go to work. I will be available friday evening or saturday to do this.
Expert:  Kamil Anwar replied 1 year ago.

You mean next week (Friday/Saturday) or tomorrow (Saturday) also just leave me a message when you're available.