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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I somehow blocked my google account, can you please help me

Customer Question

I somehow blocked my google account, can you please help me
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Have you tried anything?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
It is my Samsung 4 phone and the error reads "Google is blocked"
I also accidentally put a pass code on the beginning screen can it be removed?
Expert:  Viet - Email Tech replied 1 year ago.

Are you able to sign in your google account at the google website?

Besides the phone, do you also have a windows or mac computer?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Please be sure I am not on a plan. I have multiple sclerosis and my income is limited. Thank you very much for your time.
Expert:  Viet - Email Tech replied 1 year ago.

You're welcome. I'm sorry. Support plan is only optional; this is a one-time support session per your request.

Are you able to sign in your google account at the google website?

Besides the phone, do you also have a windows or mac computer?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Not
+ signed in to googlè
Expert:  Viet - Email Tech replied 1 year ago.

Do you also have a windows or mac computer? Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 1 year ago.

Do you also have a windows or mac computer?

Is it okay to reset your Samsung device fresh, so you can re-set it up fresh, like brad-new?

Please reply at the box below. Thank you.