Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your Eudora email issues.
Are you using Windows 7 or 8?
What exactly is the error message that you are getting when sending fails?
Please let me know so that I can help you further.
Thank you for writing back with that information. Can I remotely access your computer so that I can directly fix the Eudora issues while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
I just need your permission and when you want the remote access option, I will then send you the formal additional service offer. After accepting the additional service offer, I can then send you the steps to join me in the remote session.
I am very sorry but I do not provide phone support. Can we do the remote session instead? It is better than a phone call since I can actually see your screen and I can directly fix the issues while you watch.
And we can do the remote session in your specified time then...
Yes please take your time.
Hi, I am very sorry about the confusion but the phone call request was not successful so you will not be charged for it
I am suggesting if you allow, for me to remotely access your computer so that I can directly fix the problem while you watch. It will be better than a phone call.
Oh ok. I understand your concern. Unfortunately, I do not provide phone support as I am not from the USA so calls will be expensive for me. Please allow me to opt out so that my US counterparts who offer phone support can assist you further.
Thank you for your patience.
HI Elaine, my name is ***** ***** I would like to assist you with the Eudora issues you are having.
Im available to call you if you still needed help with this issue. I will be working for the next 8 hours today. Please send a reply when you can, so we can figure out a time that works for both of us to speak over the phone and work on this issue.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
This is Dustin, I messaged you on the 9th and you never responded.
To be clear Elaine. I asked to call you at 11 am on August the 9th. And If that time didn't work, I mentioned that if you sent a reply we could figure out a time when you would be available, so I could call you.
You never responded to me, and you never sent your phone number to me. Its impossible for me to call you without knowing your number.
If you would like a refund, this is the link you should use. http://ww2.justanswer.com/help/how-can-i-request-refund
If you would like help with this issue. Then I will need you to respond in a timely manner. Thank you,