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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cannot sign in to my established yahoo email account. I

Customer Question

I cannot sign in to my long established yahoo email account. I have been trying all day and followed all of the prompts. Can you help?
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro.

I will do my best to check for all possible options for you to regain access to your Yahoo! e-mail account and will let you know what to do. Please type your Yahoo! e-mail address here so that I can check your account.
Thanks,
IT Miro
Customer: replied 1 year ago.
The email account that I cannot get into is:***@******.***. I have also opened a new email account as a back-up. It is working: ***@******.***.
Expert:  IT Miro replied 1 year ago.

OK, hold on.

Expert:  IT Miro replied 1 year ago.

I tried to access the available password ***** options for***@******.*** from the Yahoo! page, but it redirected me to the AT&T page. When I attempted to access the password ***** options there, it suggested to contact the AT&T support.

Expert:  IT Miro replied 1 year ago.

Also, it said your account was associated with the DirectTV service.

Are you still an AT&T customer?

Customer: replied 1 year ago.
We moved from California last year. We could not get phone or internet from AT&T in Arizona so we had internet switched to Century Link here in Tucson, Arizona. We kept the same email with Yahoo which is:***@******.***. Our phone service is through Sprint now, separate from our internet. We have nothing to do with AT&T for over a year now.
Expert:  IT Miro replied 1 year ago.

Hi! Thank you for the reply.

Have you used or still use DirecTV service?

Expert:  IT Miro replied 1 year ago.
Hello again!
Do you still require assistance with this issue?
Let me know,
IT Miro