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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My Firefox email is a mess. You changed the format and you

Customer Question

My Firefox email is a mess. You changed the format and you lost some of my old emails. I had inbox and I had pop. Pop is gone.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I realize I do not know enough to do this with you. I am sorry.
Expert:  Viet - Email Tech replied 1 year ago.

That's okay. To make it easier for you, can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you.