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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Iv changed phones and now cannot access my emails. It's

Customer Question

Iv changed phones and now cannot access my emails. It's saying connection to the server failed. How can I get my emails back. Also Iv forgotten my password
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the model of your phone?

Is your hotmail email still currently working on the computer?

Besides the phone, do you also have a windows or mac computer? If yes, is your email currently working on the computer?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I'm currently using an iPhone 5. I don't use any other Mac. I think Iv exhausted my pin attends also. Iv tried to acces my email on a computer to no avail
Expert:  Viet - Email Tech replied 1 year ago.

What's the brand/model of your computer?

Are you currently at this web page on the computer or on the phone?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I'm using my iPhone. Not sure the computer make as it wasn't mine
Expert:  Viet - Email Tech replied 1 year ago.

Some examples of computer brands: HP, Dell, Apple, Asus, Acer, Toshiba, Lenovo, etc.

Are you able to go to the hotmail.com website on the computer?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
No it only sends me to outlook but I don't have a Microsoft account pin so I'm kinda snookered. Any idea how to get my email back?
Customer: replied 1 year ago.
It was an apple
Expert:  Viet - Email Tech replied 1 year ago.

That's fine. Hotmail is Outlook now. At the Outlook website on the computer, what happens when you enter your hotmail email address in the Microsoft account box, then enter your hotmail email password, then sign in? Please reply at the box below. Thank you.

Customer: replied 1 year ago.
You still there?
Expert:  Viet - Email Tech replied 1 year ago.

Yes, did you see my last reply? That's fine. Hotmail is Outlook now. At the Outlook website on the computer, what happens when you enter your hotmail email address in the Microsoft account box, then enter your hotmail email password, then sign in?

Please keep this web page open. Please reply at the box below. Thank you.