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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma’am please provide the following details so that I can help you better
1. Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other
2.Are you getting this warning message on Chrome browser?
3.Do you have any other web browsers installed in the PC like Firefox or Internet explorer?
4.Did the person who you talked to asked for remote access or opening any specific application on the PC which will allow him to access the PC?
5.Are you able to boot windows and login to desktop screen?
Thank you for the details.I am not sure what he meant by Google key but no need to worry about that.
By locked up you mean you cannot access windows desktop screen.Till which part does windows load ?
If possible can you take a picture of the screen you get locked up and send it to me using this paper clip icon on this chat page.
Sir/Ma'am checking to see whether you still need my help if so please let me know by answering the above questions so that I can help you better.