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Hello, my name is ***** ***** I would like to personally welcome you to JustAnswer.
This can be a troubling issue. What happens here is your e-mail gets over laid or corrupted and this can happen in such correspondence.
As this can be a bit time consuming, I like to setup a good time when it would be best to do a remote computer session.
Have you had the chance to accept the computer remote session? I will go ahead and resend the request.
My available remote session times today are from 7pm-12am EST tonight. Let me know what works best for you.