Hi,I am Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
Please follow the steps:
Please try to login to your Facebook account first:
If you are not able to login,
Please open the link below and try to reset the password:http://www.facebook.com/recover.php
Keep me posted.
And if you can take a second to rate my service, that would be greatly appreciated.
If you're not able to reset your account password ***** the steps provided above, please let me know.
I will provide you new steps. Thank you.