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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6002
Experience:  I have 7+ years of experience in fixing emails issues.
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I am unable to download email from my Google account to my

Customer Question

I am unable to download email from my Google account to my Eudora client. I receive a message that my SSL certificate is unacceptable. (Cause 1814 and 200) Is there a cure for such a problem?
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.

Hi, I am Sandy and I look forward to help you today with the best answer possible.

Please follow the steps given below:

1. Launch Eudora from a closed state (or close it and then open it)
2. Check Email
3. Get error message "the server's SSL Certificate was rejected for the following reasons..." Click YES (multiple times if needed)
---- You need the error message for the later steps to work.
4. Click on TOOLS -> PERSONALITIES
5. Right-click on DOMINANT personality -> PROPERTIES (or right-click on the affected personality)
6. Click on INCOMING MAIL tab (when downloading is the problem)
7. Click on LAST SSL INFO button
---- IF you get an error message saying "you have never done any SS negotiation..." then go back to step 1
8. Click on CERTIFICATE INFORMATION MANAGER
9. Under SERVER CERTIFICATES, click on the [+] sign inside the little box to open up the item below, and keep opening additional + signs until you get to the bottom.
---- the bottom one should have a skull icon (untrusted)
10. Click on the bottom item (skull) to highlight it and then click on the ADD TO TRUSTED button.
11. Click DONE, OK and close everything out.

And then Restart it and check it once.