How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask IT Miro Your Own Question
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
Type Your Email Question Here...
IT Miro is online now
A new question is answered every 9 seconds

I am not able to access my e-mail on my computer,

Customer Question

I am not able to access my e-mail on my computer, nor am I able to get or Chrome. I am able to access my e-mail on my phone. I have spent a half-hour on the phone with my service provider, and there are not issues in regards ***** ***** internet service. I can access all other website. Can you help me?
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.

Please start Internet Explorer and check if it will work and allow you to access your e-mail account.
Customer: replied 1 year ago.
No, it will not.
Expert:  IT Miro replied 1 year ago.
Do you have Windows 8 installed on that computer or another Windows version?
Also, do you know when the problem first started to happen?
Customer: replied 1 year ago.
I have Windows 8. It just started happening today.
Customer: replied 1 year ago.
I did not see a response from you after I answered your questions.
Expert:  IT Miro replied 1 year ago.
In that case, you can use System Restore feature to restore Windows and program settings to an earlier point in time, when all worked fine.
Here is how to use System Restore:
1. Enter Desktop and move the mouse cursor to the bottom right corner and you will see a new pane. Click on Search
2. There type system restore and then click the Settings
3. Click the Create a restore point
4. The System Properties window will open. There click the System Restore... button
5. When the System Restore window opens, you can select Recommended Restore which is usually one or two days old. To see all available restore points, select Choose a different restore point and click Next
6. Select one restore point to restore to the date it was created, and then click Next
7. To confirm, click Finish. Windows 8 will then attempt to restore all Windows and program settings to the date you selected
Note that this process won't delete or restore any personal files. At the end of the restoration, Windows will restart the computer and, upon next log in, it will show whether the restoration was successfully completed or not. If it failed, you can try with another restore point.
When the restoration completes, check the results.
I hope this helps! If not, let me know and I will check for further options.
IT Miro
Expert:  IT Miro replied 1 year ago.
I just replied with an answer.
Let me know if you can see it.
Expert:  IT Miro replied 1 year ago.
Let me know the results of the System Restore.
Expert:  IT Miro replied 1 year ago.
Hello again!
Do you still require assistance with this issue?
Let me know,
IT Miro

Related Email Questions