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Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, I need to know what type of computer you're using.Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.If it's a Mac, please check the OSX version as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
When you t ry to install word from a CD or a Download. What exactly happens?
What error do you get, word for word?
Im not sure what it is you are replying to.. The questions I asked were.
When you try to install word from a CD or a Download. What exactly happens?
if you go to this page.. https://office.live.com/start/default.aspx#
And then click login at the top right. Will it let you login using your microsoft account?
Also, when your daughter bought you word. Did she buy you a cd version. Or a download version from microsoft?
Understood. Im about to break for lunch shortly.
When I return , it may be best if you and I schedule a screen sharing session. So I can connect to your computer and help you reinstall office and word, on screen directly.