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There is a fee for remote service. I offered the remote service as a favor to you because your problem is not a simple one, meaning that it doesn't have a simple fix. Your mail profile may be corrupt, requiring reconfiguration. There may be a firewall issue, a dns issue, and there may be some other type of related item. In short, the reason there is an additional fee is because it will cost me additional time to analyze the problem for you.
If you do not wish to do the remote, please let me know.
It was sent. I sent up the refund request.