Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Which email service are you using.let me know the part after @ in your email id for example @yahoo .com?
How do you open this email usually, is it using any email client like Microsoft Outlook,windows live mail etc. Or using web browsers like Internet explorer, Mozilla, Google Chrome etc.