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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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How can I change my security questions and I forgot the

Customer Question

Hi,
How can I change my security questions and I forgot the answers and I cna not get into my yahoo mail for days. I can get into my AT&t account, but NOT my yahoo mail.. Everytime I change my password ***** changes it for the ATT account, have over 100 yahoo emails that I need to read. Please help!! I have tyoed in my last name gotten a temp password, changed it to my onw password ***** it changes it for AT&t account not my YAhoo mail.. ***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  Michael Norman replied 1 year ago.

Hello. My name is, Mike. I'd like to try and assist you with your issue. What I'm an not understanding is how you changing your password ***** ***** your AT&T account. What does your AT&T account have to do with your Yahoo account? And what process did you go through to get a temporary password?

You need to go to the Yahoo password ***** page:

https://edit.yahoo.com/forgotroot?done=http%3A%2F%2Fwww.yahoo.com&src=&partner=reg&intl=us&lang=en-US

You will have three options to change your password: Secondary email, answer security questions, and cell phone text if you have one assigned to your account.

If you are unable to use any of the options Yahoo offers for resetting your password, you will need to submit a customer service request form directly to Yahoo.

You can do this by going to the following link and following my instructions below:

https://io.help.yahoo.com/contact/index?page=contact&locale=en_US&y=PROD_MAIL_ML

For Topic 1 choose: "Password ***** sign in"
For Sub-Topic 2 choose: "Change password"
For Recommended Options 3 choose: "Email"