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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma’am please provide the following details so that I can help you better
1.Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other
2.Which email service is configured in the email client just let me know the part after @ in your email id for example @yahoo .com?
3.Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome or any other
Thank you for the details.
In the question you mentioned that you cannot access.what is that you cannot access ?
May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.