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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Sandy, I am not receiving emails now. Message says, "could

Customer Question

Hi, Sandy,
I am not receiving emails now. Message says, "could not connect to this iCloud IMAP server. Check network connection
Submitted: 1 year ago.
Category: Email
Expert:  Barun replied 1 year ago.

Hi, and thank you for asking your question.

Please disregard any phone offer prompt that shows up on your screen, and reply back to me below. Are you using Mac Mail to access your iCloud emails?

May I set up a quick remote session, which will allow me to connect directly to your screen and check the issue here?

Keep me posted. Thank you.

Expert:  Sandy replied 1 year ago.
Hi, I am Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
What program do you use to check your emails? Eudora, Internet explorer, mozilla firefox, safari, outlook, outlook express, Windows Mail, Windows Live Mail or Thunderbird or other. Please confirm this once.