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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I got a message from goggle regarding my e-mail

Customer Question

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I got a message from goggle regarding my e-mail
[email protected]
requested encryption not supported be server. What does this mean for me. Thanks
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer.
This means, what you were trying to do is not supported with the encryption settings specified. May i know what were you doing?
OR May i connect remotely to fix the issue?
Thanks
Customer: replied 1 year ago.
yes fix the problem
Customer: replied 1 year ago.
thank-you, how will I know the problem is corrected.
Customer: replied 1 year ago.
so is this fixed yet, I still am getting the little yellow ! When I go to use e-mail, and it doesn't let me send a email.
Expert:  Kamil Anwar replied 1 year ago.
Hello
It is not fixed yet.
I need to connect remotely to fix it.
Let me know when you will be online. Thanks
Customer: replied 1 year ago.
I am now waiting for your call. Thanks, ***** ***** in Calgary, Alberta, Canada, time is 6:30
Expert:  Kamil Anwar replied 1 year ago.
Please click the link below and run/open the downloaded program.
https://secure.logmeinrescue.com/R?i=2&Code=181647
^^
Customer: replied 1 year ago.
I have tried to download your link you sent to me but it is not doing anything, just asks me what language I want to talk to you in.
Expert:  Kamil Anwar replied 1 year ago.
Are you sending me these messages from your computer?
Customer: replied 1 year ago.
yes
Expert:  Kamil Anwar replied 1 year ago.
Please click the link below and tell me if you are asked for a code:
http://www.logmein123.com
^^
Customer: replied 1 year ago.
yes, it is asking me for a six number code.
Expert:  Kamil Anwar replied 1 year ago.
Type the code 566069 and click start download, then run the downloaded program.
Customer: replied 1 year ago.
I have put in the coded number and nothing seems to be happening, how long should it take.
Expert:  Kamil Anwar replied 1 year ago.
When you put the number and click start download, it starts to download a program. You have to see your screen for the download indicator, or you can hold ctrl key and press j to pull up downloads. You should see a file downloading called support-logmeinrescue, you need to double click this file and run open it.
Please go to http://www.logmein123.com again and type the new code, 264898 and then click start download and run/open the downloaded program.
Customer: replied 1 year ago.
I want you to know I only have a small h.p. Laptop, so is this my problem I have no controls to touch.
Expert:  Kamil Anwar replied 1 year ago.
Which web browser are you using?
Customer: replied 1 year ago.
what is a web browser?
Expert:  Kamil Anwar replied 1 year ago.
The program which lets you access websites.
Customer: replied 1 year ago.
are you taking about shaw t.v.
Expert:  Kamil Anwar replied 1 year ago.
No, i am talking about the program on your computer which you click on to get to websites, such as this one.
Customer: replied 1 year ago.
I just go into goggle or the whatever I want, I just type and that's it
Expert:  Kamil Anwar replied 1 year ago.
But which icon do you choose/click on your desktop?
"Internet Explorer"
"Google Chrome"
OR
"Firefox" ?
Customer: replied 1 year ago.
none of the above.
Expert:  Kamil Anwar replied 1 year ago.
Please go to this website : https://www.whatismybrowser.com/
And tell me what do you see under your web browser is?
Customer: replied 1 year ago.
this tells me - web os Browers H.P. 234.8 on Web Os (3.0.5)
does this make any sense to you, I'm sorry I do not know that much.
Expert:  Kamil Anwar replied 1 year ago.
This appears to be HP Web OS. I will have to opt out and open the question to other experts. You will be e-mailed when the expert responds. Thanks
Customer: replied 1 year ago.
thank you for all your time.
Expert:  flopcat98 replied 1 year ago.
is this kind of a tablet rather than a computer ? what you might want to do is go to the settings and then accounts and then gmailremove the account and then put it back in again unfortuanately i am not sure what operating system you are using so its hard for me to give you exact instructions. have you got a model number of the tablet/laptop whatever it is ?
Customer: replied 1 year ago.
I have a small H.P. Touch Pad-under accounts it say H.P. WEB OS Account It was given to me by my Nephew, so his name is ***** ***** but under it is says - Synergy Accounts- Google - audreyjarrowsmith@ gmail.com
Device Information- Name Chris H.P. Touch Pad
H.P. Web OS Account - then my nephew's e.mail address -before he gave it to me, as one day I will return it to him.- Memory 16GB, Available 10.3 GB. Version HB Web OS 3.0.5.- Serial number - 5CL123OUCH, Product Number FB404UA#ABL. I have been using it for about 2 years this October.
Will this information help you, when I got it Chris had set it up for me, that's because I had been away from any kind of computer for 20 years.
Expert:  flopcat98 replied 1 year ago.
sorry i will be back in my office tomorrow sunday to help you with this. can you tell me exactly where you get this message? did it come in an email message ? does it pop up when you try to get your email ?

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