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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 14379
Experience:  10+ years of work experience.
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I need help!! I deleted three of my very important emails yesterday

Customer Question

I need help!! I deleted three of my very important emails yesterday and also emptied the deleted items folder. Please help me.
Submitted: 1 year ago.
Category: Email
Expert:  Jason Jones replied 1 year ago.
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
Thank you,
Jason
Customer: replied 1 year ago.
Outlook
Expert:  Jason Jones replied 1 year ago.
When were these three emails sent? (Days ago, weeks, etc)
Customer: replied 1 year ago.
Yesterday
Customer: replied 1 year ago.
After 7:00 pm they contain photos
Expert:  Jason Jones replied 1 year ago.
So you both received and deleted the email yesterday.
Have you checked if the email is still in the Trash or Inbox folders at the following page? http://www.hotmail.com
- Log into your account and check.
Customer: replied 1 year ago.
Yes i receved emails after 7:00 pm yesterday and were deleted yesterday after 10 pm
Customer: replied 1 year ago.
3 emails sent yesterday after 7:00 pm by same sender
Expert:  Jason Jones replied 1 year ago.
Did you check the site I sent you?
Customer: replied 1 year ago.
Im starting to
Expert:  Jason Jones replied 1 year ago.
Thank you. I look forward to your findings.
Customer: replied 1 year ago.
Im loggin
Expert:  Jason Jones replied 1 year ago.
Okay.
Customer: replied 1 year ago.
No they are not there
Customer: replied 1 year ago.
These are three emails sent via iphone and they are photos
Expert:  Jason Jones replied 1 year ago.
On that website, go to the Trash folder. On the bottom of the page, you will see the following link: "Recover deleted messages"
Click that link and all the emails should appear in the Trash folder.
Did that help?
Customer: replied 1 year ago.
Yes!!!! Got it
Customer: replied 1 year ago.
Thank you sooooo much
Expert:  Jason Jones replied 1 year ago.
You are super welcome.
Please, do not forget to rate my help on this page (stars on the top of the page and clicking Submit). That is the only way the site gives me any credit for my time.
Thank you for your time, the chance to work with you, and for the update.
I am a member of all computer, networking, and cell phone categories. If you ever need anything else, please let me know.
I'm online most hours of the day and only a brief time away.
-Jason