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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cannot get into my Gmail because the password *****'t answered,

Customer Question

I cannot get into my Gmail because the password ***** answered, I cannot reset the password ***** they say the password ***** have tried to use is wrong. I have tried to reset it on Safari as well as google. It's a circle. Plase help me get my mail!
Submitted: 1 year ago.
Category: Email
Expert:  sudipto_dutta replied 1 year ago.
Can you tell me your email account and the password, which is not working at present ?
Customer: replied 1 year ago.
***@******.*** the password ***** have is5793Rems and also***@******.*** I truly don't know that password ***** it MAYBE 880.730RVa
Customer: replied 1 year ago.
Sorry- that password ***** be 820.703RVa not 880
Expert:  sudipto_dutta replied 1 year ago.
Do you use a dot in your password ?
Customer: replied 1 year ago.
Yes, however it's the first time I've used one.
Expert:  sudipto_dutta replied 1 year ago.
Do you have another gmail account which start with the number "3" ?
Customer: replied 1 year ago.
No, just the 35.rio I've already given you.
Expert:  sudipto_dutta replied 1 year ago.
Sorry I missed that, which one you cannot access ?
Customer: replied 1 year ago.
Neither. They say they'll send instructions to the other, no matter which I use, but neither password ***** That Email was***@******.***
Customer: replied 1 year ago.
I'm sure I don't know that password.
Customer: replied 1 year ago.
The brain is disappearing fast! ***@******.***
Expert:  sudipto_dutta replied 1 year ago.
I tried to recover your account, but sorry could do so, unless you can remember password ***** at least one account.
Customer: replied 1 year ago.
Alright. Where do I go from here? I do believe the 5793Rems is correct but possibly as 57.93
Expert:  sudipto_dutta replied 1 year ago.
OK let me know check once more.
Expert:  sudipto_dutta replied 1 year ago.
Do you have changed the password ***** for this account "*****@******.***"
Expert:  sudipto_dutta replied 1 year ago.
18 to 19 days ago ?
Customer: replied 1 year ago.
Hi- I'm still trying to get an answer to my question about not being able to use my Email because I cannot figure how to add one. I go around in circles getting info on changing. Customer was helping yesterday, Could some one pick up where we left off?
Expert:  sudipto_dutta replied 1 year ago.
You did not replied me after my last query, in which I asked you if you have changed the password ***** "*****@******.***" , 18 to 19 days ago ?