How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 16873
Experience:  Email expert with over 5 years experience
50836188
Type Your Email Question Here...
Josh is online now
A new question is answered every 9 seconds

PLEASE I am unable to acess m account. Can you call me at

Customer Question

PLEASE I am unable to acess m account.
Submitted: 1 year ago.
Category: Email
Expert:  Josh replied 1 year ago.
Hi! Which website are you trying to sign into?
Customer: replied 1 year ago.
Ourtime
Expert:  Josh replied 1 year ago.
What is the email address that you have on file with Ourtime?
Customer: replied 1 year ago.
***@******.*** OR***@******.***
Expert:  Josh replied 1 year ago.
I have sent a password ***** email to both email addresses -- Please check both emails and see if the email has come; check the Spam/Junk folder as well.
Customer: replied 1 year ago.
I am still without a solution. CAN I get a # ***** cal to help me with Our time.com?
This is 9.5 hrs since my first request
Expert:  Josh replied 1 year ago.
I sent a password ***** both emails about 8 hours ago -- Did you check both emails including the Junk/Spam folder in each account?
Customer: replied 1 year ago.
Yes I checked both e-mails throughout the day. And YES I did check junk/spam folders on both accounts. How is it that I am getting your texts and not your e-mail
HIGHLY FRUSTRATED
Expert:  Josh replied 1 year ago.
In that case, you will need to fill out the form... Click here: http://www.ourtime.com/v3/help Select Contacting Customer care Click on Contact Us In the Category section, select Account Info & Settings Fill out the form and select Submit Question
Customer: replied 1 year ago.
It is more urgent than filling out a form sending it in and hoping for something to happen. Who can I call now?
Expert:  Josh replied 1 year ago.
Unfortunately, Ourtime does not offer phone support so the only way to reach them is through the form that I have provided you with.
Customer: replied 1 year ago.
I had better not be charged for this full day of run around
Expert:  Josh replied 1 year ago.
I am sorry that you feel that way -- I responded back at 12:16 and did not hear back from you again until 8:29 I would have been able to help you quicker but I was awaiting your reply.
Customer: replied 1 year ago.
I sent you a text at 10:20 am saying I had not received any e-mails
Customer: replied 1 year ago.
I sent you a text at 10:20am telling you I had not received any e-mails
Expert:  Josh replied 1 year ago.
Replies must be made through the website; we do not receive texts.