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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am having a problem with Facebook... if someone searches

Customer Question

i am having a problem with Facebook... if someone searches my name... or my account... i don't exist... even though i do...i have changed all my settings to low security but this hasn't changed my contactibility...what can i do?? jane
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer.
May i connect with you remotely to check the issue directly?
Thanks
Customer: replied 1 year ago.
yes
Expert:  Kamil Anwar replied 1 year ago.
Please click the link below and run/open the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=117150
Customer: replied 1 year ago.
can i just confirm something though.... have i paid just for a one off payment of 50$? that is all I'm wanting g to do... not ongoing monthly payments...
Expert:  Kamil Anwar replied 1 year ago.
For this information; please check your account or email***@******.*** as i am a tech and do not have access to provide this information.
Customer: replied 1 year ago.
ok id better do that first... can i make contact with you or someone else later today to try to fix my problem?? jane
Expert:  Kamil Anwar replied 1 year ago.
Yes, you can reply to this question. We can continue this later but i may not be available when you reply; so you can send me a message and i will respond when i am online. Thanks
Customer: replied 1 year ago.
when are you online ?
how long will it take to fix?
Expert:  Kamil Anwar replied 1 year ago.
a few minutes, i can connect now and check. You can discuss with support regarding the subscription later. You can also view this from your account online now; i can help you with this after i am connected.