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sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Email
Satisfied Customers: 5324
Experience:  Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
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I'm trying to log into Thunderbird. It won't accept my user

Customer Question

I'm trying to log into Thunderbird. It won't accept my user name or password. Please help.
Submitted: 1 year ago.
Category: Email
Expert:  sudipto_dutta replied 1 year ago.
Can you tell me the username , you are using?
Customer: replied 1 year ago.
***@******.***
Expert:  sudipto_dutta replied 1 year ago.
Can you tell me, what error message, you are getting ?
Customer: replied 1 year ago.
user name and/or password ***** ***** valid
Expert:  sudipto_dutta replied 1 year ago.
Do you remember the password ?
Customer: replied 1 year ago.
time4003
Expert:  sudipto_dutta replied 1 year ago.
Please wait, let me check.
Customer: replied 1 year ago.
the response that I get is The email address or password ***** *****
Expert:  sudipto_dutta replied 1 year ago.
Can you tell me, from when you are facing this problem ?
Customer: replied 1 year ago.
it worked until yesterday.
Customer: replied 1 year ago.
We have three email addresses. None of them work. they all stopped working yesterday.
Expert:  sudipto_dutta replied 1 year ago.
Thanks, ***** ***** checked their website, it is down at present, which means there servers are not working, so it is reason, you are not able to login to the email address. This can happen due to maintenance of their servers, you can check after 24 hrs. then open the link below and try to login from there, if you are able to login then, you will be able to login from TB also and one more thing, we not roadrunner support or not related to them, as you have posted the question here, I just provided the information, after researching on the problem. Please let me know, if you still face the same problem after 24 hrs. This link will not work at present, as their servers are down. You have to try to after 24 hrs or may be few hrs later, as soon as you get this link to open, you will be able to access your emails from TB. http://mi.rr.com/
Expert:  sudipto_dutta replied 1 year ago.
Did your problem got solved ?

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