How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6002
Experience:  I have 7+ years of experience in fixing emails issues.
33602187
Type Your Email Question Here...
Sandy is online now
A new question is answered every 9 seconds

I'm . I am trying to recover lost emails. The computer has

Customer Question

Hi, I'm Chris. I am trying to recover lost emails. The computer has created in an unexpected way a number of recovery folders but a number of previously created folders are missing. Can you help? please
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.

Hi,I am Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

Could you please answer the following:

What is your email service provider? gmail/yahoo/hotmail or other.

What program do you use to check your emails? Internet explorer, mozilla firefox, safari, outlook, outlook express, Windows Mail, Windows Live Mail or Thunderbird or other.

Customer: replied 1 year ago.
Windows Live Mail
Customer: replied 1 year ago.
My ISP is Virgin media
Expert:  Sandy replied 1 year ago.

Have you logged into your web mail account by visiting Virgin Media website and checked out emails there?

Did you contact Virgin media regarding this?

Have you used any recovery software like Recuva or other to recover your lost emails?

Customer: replied 1 year ago.
No I haven't checked the Virgin Media website. I never did previously. I have not contacted Virgin media previously. I have not used Recuva
Expert:  Sandy replied 1 year ago.

Thank you for providing me all of the details quickly.

You need to do the following:

A. Please try to login into your Virgin Media webmail account:

https://my.virginmedia.com/my-apps/email/mailbox

If you're not able to login, please reset your account password ***** clicking "Forgotten password".

B. If this does not work, please contact your ISP directly by calling them.

C. If nothing works, please download, install this program named Recuva.

Visit this website:

http://www.filehippo.com/download_recuva

Click "Download Latest version(4.02 MB)" on the right hand side and then download, install it and run it.

It will find the deleted emails and help you recover them.

Note: Recuva make take 2-3 hours to complete the recovery process.