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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I have not been able to make a Skype call to Ukraine

Customer Question

I have not been able to make a Skype call to Ukraine for several days.
Submitted: 1 year ago.
Category: Email
Expert:  Dustin replied 1 year ago.
Welcome, my name is ***** ***** I will assist you today!
What happens when you attempt the call. Also, does it show the other person being "online and available"
Customer: replied 1 year ago.
It does show the other person as online and available. Skype is not working on calls to Ukraine.
Customer: replied 1 year ago.
Skype thinks and thinks and then terminates.
Customer: replied 1 year ago.
Is this a Skype problem, or a Ukrainean telephone problem?
Customer: replied 1 year ago.
Can you recommend a real Skype expert?
Customer: replied 1 year ago.
Can you give me any useful information whatsoever?
Customer: replied 1 year ago.
Thanks.
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Sorry about the difficulties experienced.
Can you tell me please, are you calling an actual phone on Skupe or a Skype user?
Customer: replied 1 year ago.
We have been using Skype for many months. But the service has ceased to be reliable.
Expert:  Richard replied 1 year ago.
Ok, but are you calling a phone number or a Skype user? I have also offered to connect to your computer and check exactly what is happening for you, is this an option instead?
Customer: replied 1 year ago.
If you make Skype work, I will pay you. I have already paid $49 and you have done nothing.
Expert:  Richard replied 1 year ago.
Its is optional and I cannot guarantee anything as I still do not know the full facts of your problem.
I have asked 3 times now, so really want you to answer me please on the question I am asking and have repeated below.
are you calling a phone number in the Ukraine or a Skype user thats using Skype on their computer?
Customer: replied 1 year ago.
The latter
Expert:  Richard replied 1 year ago.
Thank you
If you make a Skype call to Echo / Sound Test Service
What is the results? Do you have any problems? Or it records your voice and you hear the test message fine?
Customer: replied 1 year ago.
Sound test works fine.
Expert:  Richard replied 1 year ago.
ok, now have the person that your trying to call do this, and tell me how their test works please.
Customer: replied 1 year ago.
Not now. It is the middle of the night here
Expert:  Richard replied 1 year ago.
No, its 3:19pm in the Ukraine now.
Customer: replied 1 year ago.
Give me a minute
Expert:  Richard replied 1 year ago.
ok, thanks