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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I have an email and I want to know where it originated fro

Customer Question

I have an email and I want to know where it originated from
Submitted: 1 year ago.
Category: Email
Customer: replied 1 year ago.
what to you want me to do?
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
I can help you trace the IP address to its originating location, is that what you want?
May I start a remote session so I can take a look at the problem and solve it for you now?
Please reply using the box below.
Regards,
Martin
Customer: replied 1 year ago.
Hi Nor sorry I did not know I would have you let you operate my computer
I therefore do not want to continue
Please refund
Thanks you
Expert:  Martin replied 1 year ago.
It is just an option, not a must.
I can tell you how to find out the information you need without a remote session, the remote session just makes it easier for both of us as I can show you what to do directly.