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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I accidently deleted a folder out of my favorites...

Customer Question

I accidently deleted a folder out of my favorites... Please advise how to get it back
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.
Hi, and thank you for asking your question.
Just to clarify, did you delete one of your folders in Favorites, in your Internet Explorer browser?
May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with this issue?
Please reply back to me below. Thank you.
Customer: replied 1 year ago.
No thank you to the remote session. Can you please give me the instructions?
Expert:  Bryan replied 1 year ago.
Hmm, that might make it much more difficult for us to resolve this, since we will need to manually search for the deleted Favorites files on your drive.
Please disregard the remote offer prompt you may have received from the site; may I set up the remote session at NO extra charge now? If we are unable to find the required files, I'll request a full refund of the deposit you had placed as well.
Do let me know.
Customer: replied 1 year ago.
Please cancel this request and issue a credit... thank you.
Expert:  Bryan replied 1 year ago.
I'll close out this question for you now. Thank you.

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