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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can receive messages but not able to send any messages.

Customer Question

I can receive messages but not able to send any messages. It keeps asking for my password ***** won't accept any password. What can I do to reset password ***** guess?
Submitted: 1 year ago.
Category: Email
Expert:  Barun replied 1 year ago.
Hi, and thank you for asking your question.
Are you using any email program, e.g. Outlook, Windows Live Mail, to access your emails?
May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with this issue?
Please reply back to me below. Thank you.
Customer: replied 1 year ago.
I'm trying to send emails from outlook. Sure
Expert:  Barun replied 1 year ago.
OK. Let's get started with the remote session now. Please open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=a7631798-f2a0-4b57-ae4f-ee04e4e526fc
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Thank you.
Expert:  Barun replied 1 year ago.
If you face any issues with downloading or running the remote file as directed in my earlier reply, no issues - just reply back to me with the browser you are using, please.
Thank you.
Expert:  Barun replied 1 year ago.
Hi, are you still there? Do let me know.

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